Return and Refund Policy

Al-Ghani Travels International

At Al-Ghani Travels International, we are committed to providing high-quality services with integrity and transparency. In the event of any unforeseen or uncontrollable circumstances that prevent us from delivering a confirmed service within the promised time, the following refund policy will apply:

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1. Service Delivery Failure

If full payment has been made and we are unable to deliver the agreed service (such as visa processing, air tickets, or travel packages) within the stipulated time due to unforeseen circumstances:

• The client will be informed within 3 (three) working days via phone, SMS, email, or other communication methods.
• A full refund of the service cost will be issued within 10 (ten) working days.
• Clients will not be forced, directly or indirectly, to accept any alternative service or product.

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2. Refund for Advance Payments

If the client has made an advance payment via credit/debit card, bank transfer, or mobile banking, and the service is not delivered:

• The full paid amount (service cost only) will be refunded through the same payment method within 10 (ten) working days.
• Any applicable transaction or processing charges will be borne by Al-Ghani Travels International.
• Clients will be notified regarding the refund process via phone, SMS, or email.
• The refund will not exceed the amount originally paid.

⚠️ Note: If the delay is caused by the client (e.g., failure to provide documents or respond on time), the refund timeline may be extended accordingly.

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3. Non-Refundable Charges

Please note:

• Only the service cost is refundable.
• Payment gateway fees, bank charges, or any third-party service charges are non-refundable.

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Al-Ghani Travels International
Serving with Trust Since 1982